Argent

People who make places for people

Privacy Policy

This privacy notice describes how Argent (Property Development) Services LLP (Argent) collects and process personal information about you, how we use and protect this information and your rights in relation to this information.

This privacy policy covers all personal information collected by Argent through your use of this website or our service and where we tell other organisations to collect information for us.

Personal information we use
Personal information is information, or a combination of pieces of information, that could reasonably allow a living person to be identified. It does not include data where the identity has been removed (anonymous data). We may collect the following information about you:

  • When you visit our websites the web server collects some basic information about your computer such as your IP address, operating system and browser type. Our website also uses cookies to distinguish you from other users of our website and to promote a good experience when you browse our website. Details of cookies that we use on our websites can be found in our Cookie Policy;
  • When you sign up for a newsletter, fill out a feedback form, complete a ‘contact us’ form, report a problem with our site or contact us by email, we collect personal information such as your email address name, contact number, postcode and date of birth;
  • You may be asked to complete surveys or questionnaires either directly or by email and in doing so we may ask for details such as your age, gender and postcode. The information captured is for research purposes so we can understand our type of visitors and customers, although you do not have to respond to these surveys.
  • If you visit Argent’s office location your image may be captured by CCTV within the building. This information captured is used for maintaining the safety of staff and visitors, security of property and premises and for preventing and investigating crime.

How we use your personal information
We use your personal information to:

  • Provide and personalise our services, including promoting a good experience when browsing our website;
  • Deal with your enquiries and requests;
  • Comply with legal obligations to which we are subject and cooperate with regulators and law enforcement bodies;
  • Contact you with marketing and offers relating to products and services offered by us, or selected third parties, unless you have opted out of marketing, or we are otherwise prevented by law from doing so;
  • Personalise the marketing messages and offers we send you to make them more relevant and interesting;
  • Allow us to compile statistical information and undertake research.

Why we can use your personal information
We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:

  • To fulfil our contractual obligations to you, for example, to fulfil the terms of a promotion you have entered or to provide you with information you have requested;
  • To fulfil any legal requirements;
  • To meet our legitimate interests, for example, to understand how you use our services, to contact you about these services and to develop and tailor our services following our interactions with you or to maintain the safety of staff and visitors, security of property at the Argent office, which necessarily involves the prevention and investigation of crime. When we process personal information to meet our legitimate interests, we put in place robust safeguards to ensure that your privacy is protected and to ensure that our legitimate interests are not overridden by your interests or privacy and the use is proportionate;
  • It is necessary to protect someone in an emergency;
  • Generally, we do not rely on consent as a legal basis for processing your personal data although we may obtain your consent to collect and use certain types of personal information, for example, in relation to our direct marketing activities or our cookies. You may withdraw your consent to process your personal information at any time by contacting us using the details at the end of this privacy notice.

Who we share personal information with
We may share your personal information within Argent or its subsidiary undertakings for the fulfilment of the purpose for which you have contacted us or we have contacted you.
We may also share your personal information with third parties under the following circumstances:

  • Service providers and business partners – we may share your personal information with our service providers and business partners who perform marketing services and other business operations for us. For example, we may partner with other companies to optimise our services, send newsletters and marketing emails, support email and messaging services and to analyse information;
  • Law enforcement agencies, courts, regulators, government organisations or other third parties – we may share your personal information with these parties where it is necessary to comply with a legal or regulatory obligation or to prevent and investigate crime or any health and safety incidents;
    • Asset purchasers and joint venture partners – we may share your personal information with any third party that purchases one or more of our properties or the companies with which we might jointly own a property; and
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions

Where we store your personal information
Your personal information may be transferred to, stored and processed in a country that is not regarded as ensuring an adequate level of protection for personal information under European Union law / by the European Commission. Where this is the case we have put in place appropriate safeguards required by applicable data protection laws to ensure that a similar degree of protection is afforded to your personal data, including by ensuring that overseas recipients of your data have been self-certified under the Privacy Shield framework, are located in a country deemed to hold adequacy status or through the use of EU Commission approved standard contractual clauses. . For more details on the safeguards in place for transfers of your personal information abroad, including how to obtain copies of these where relevant, please Contact Us using the details below.

Data Security
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long we store your personal information for
We will keep your personal information for as long as we have a relationship with you. Once our relationship with you has come to an end, we will retain your personal information for a period of time that enables us to:

  • Maintain business records for analysis and/or for audit or risk management purposes;
  • Comply with our records retention policies;
  • Defend or bring any existing or potential legal claims; and
  • Deal with any complaints regarding our services.

Where CCTV images are concerned, these are retained for 30 days before being erased, overwritten or destroyed under controlled conditions or automatically overwritten as a normal function of the recording equipment unless required to be retained as part of an ongoing investigation of a health and safety incident or a suspected crime or criminal activity is being investigated.

Your rights over your personal information
You may, in circumstances, have the following rights in relation to the personal information we hold about you.
You can exercise all the rights applicable to you by contacting us at the email address below.

You can request to:

  • access a copy of the information held about you
  • rectify any incorrect or incomplete data we hold about you. It is both in our interest and yours that any personal information we hold about you is accurate, complete and current. If the data we hold about you is inaccurate in any way, please contact us to have your personal information corrected.
  • • delete, restrict or remove the data we hold about you. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. We cannot always delete your information, for example, if there is a legal reason we need to keep it or where you still expect us to deliver a service to you. But we should tell you why we can’t delete what you are asking us to.
  • transfer the information we hold about you to another party.
  • object to any further processing of your data, if we are processing your personal information on the basis of our legitimate interests and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • withdraw your consent where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

We will endeavour to respond to your requests within one month and free of charge. Please note that in respect of all these rights, we reserve the right to:

  • refuse your request based on the exemptions set out in the applicable data protection laws.
  • request for proof of your ID to process the request or request further information
  • charge you a reasonable administrative fee for any repetitive, manifestly unfounded or excessive requests.

If we refuse your request to exercise these rights, we will give reasons for our refusal and allow you to challenge our decision. If we have shared your data with others, we will tell them about your request to rectify, erase, restrict or object to the processing where possible. If you ask us, where possible and lawful to do so, we will also tell you with whom we shared your personal data so that you can contact them directly.

If you have any concerns about how we handle your personal information, please contact us. If you are not satisfied after we’ve tried to resolve your issue, you’ll be entitled to lodge a complaint with our data protection regulator, the Information Commissioner’s Office.

Changes to this Privacy Policy
You may request a copy of this privacy policy from us using the contact details set out below.

We may update this privacy policy from time to time, and our updated policy will be posted on our website. All personal information held by us will be governed by the most recent privacy policy posted on the website, so please regularly check the privacy policy for updates.

Third Parties
This privacy policy only addresses Argent’s use and disclosure of your personal information. The website may contain links to other websites, including those of our business partners and social media pages. If you share your personal data with any of these third party websites or entities, please note they will have their own privacy policies governing their use of your personal information and we are not responsible for these policies or for their misuse of any personal information. We encourage you to carefully read the privacy policy of any external websites before you submit any personal information to them.

Contact us
Argent (Property Development) Services LLP (Argent) is the data controller. If you have any questions or concerns about this privacy policy or how we collect, use or share your personal information, please contact our Data Protection Officer ([email protected]).

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.